Privacy Policy

1. Information We Collect

When you complete our clinical diagnostic test, book consultations, or order products, we collect personal information you provide, including:

• Contact details: Name, WhatsApp Phone Number, Email Address, Occupation.
• Clinical & health intake responses: Scalp symptoms, dietary patterns, sleep stress indicators, and physiological concerns.
• Transactional data: Razorpay Order IDs and Payment transaction references (we do NOT store credit card numbers, CVVs, or bank passwords).

2. How We Use Your Information

Your information is used exclusively to:

• Evaluate your symptom profile through our clinical engine and formulate custom homeopathic protocols.
• Process transactions, orders, and securely dispatch remedies to your address.
• Send mandatory clinical follow-ups, consultation notifications, and dosage reminders via WhatsApp/Email.

3. Data Protection & Confidentiality

We adhere to strict medical data privacy standards (aligned with DISHA and IT Act guidelines in India). We never sell, rent, or trade your personal health data to third-party advertisers or data brokers.

4. Third-Party Payment Gateway

Payments are handled through Razorpay Software Private Limited. Razorpay complies with PCI-DSS guidelines to keep your payment credentials encrypted and secure.

5. Contact Our Privacy Officer

If you wish to request data correction or deletion, please reach out to us at: privacy@drchanakyahomeopathy.com.